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Quality Control

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS).

Standard Description (Commonly used in business profiles)

"ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and industries to implement and maintain an effective Quality Management System (QMS). The standard is based on several quality management principles, including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement."

The Official ISO Definition (Summary)

According to the International Organization for Standardization (ISO):
"ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction."

Key Phrases often used in descriptions:
  • "Plan-Do-Check-Act" (PDCA) cycle: The standard follows this cycle to ensure processes are adequately resourced, managed, and improved.

  • Risk-based thinking: ISO 9001:2015 (the current version) emphasizes understanding and managing risks and opportunities.

  • Process approach: It promotes the understanding and management of interrelated processes as a system to achieve organizational effectiveness and efficiency.

  • Customer satisfaction: The core aim is to enhance customer satisfaction by meeting customer and applicable statutory and regulatory requirements.

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